The integration of artificial intelligence into our daily lives has had various impacts on different demographics. For the average person, AI may be present in digital voice assistants like Alexa or Siri, or in the personalized music recommendations from apps. In the healthcare sector, AI is utilized for assisting in surgeries, while social media companies use it for generating images.
Moreover, the business sector has embraced AI for tasks related to cybersecurity, recruitment, advertising, and customer service through chatbots.
Chatbots are computer programs designed to simulate human conversation online. Among them, ChatGPT is a popular choice, with Google, Microsoft, and other developers also offering similar programs. Businesses have welcomed chatbots, with reports showing that 39% of company-consumer interactions involve chatbots.
However, the accuracy and effectiveness of chatbots vary by model, as Levi Brooks — CEO of Use All 5 — mentioned that they may struggle with recent information, complex topics, or mixed conversations. There may also be biases or inaccuracies, highlighting the importance of verifying information obtained from chatbots.
Privacy concerns, especially in sensitive sectors like healthcare and finance, are another issue with chatbots. While businesses follow data protection laws, there is always a risk of sensitive information being compromised. Brooks emphasized the need to keep sensitive information handled by humans rather than AI chatbots.
Brooks also discussed how businesses have adapted their use of chatbots, the sectors where they are most prevalent, and any safety concerns associated with sharing general information via chatbots. To watch the full interview with Brooks, check out the video above.
