The integration of artificial intelligence into our daily lives has had various impacts on different demographics. For the average person, this might mean interacting with digital voice assistants like Alexa or Siri, or receiving music recommendations from apps. In healthcare, AI is being used in surgeries through robotic assistance, while social media companies utilize it for image creation.
Businesses are increasingly embracing AI to handle tasks such as cybersecurity, recruitment, advertising, and customer service through chatbots. These chatbots, like ChatGPT, are computer programs designed to simulate human conversation, offered by companies like Google and Microsoft.
Reports from Dashly and Master of Code show that 39% of company-consumer chats involve chatbots, but their accuracy and effectiveness vary by model. Levi Brooks, CEO of Use All 5, highlighted potential challenges such as bias, inaccuracies, and privacy concerns, especially in sensitive sectors like healthcare and finance.
Brooks recommended verifying information obtained from chatbots, especially when dealing with sensitive data. Businesses have started reevaluating their use of chatbots and addressing safety concerns related to sharing general information through these AI programs.
For the full interview with Levi Brooks, check out the video above.
