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NEW YORK — There may soon be one fewer person standing between you and your Cheesy Gordita Crunch.
Taco Bell is set to expand the use of artificial intelligence voice technology in its drive-thrus to hundreds of locations by the end of this year, parent company Yum! Brands said Wednesday.
The move means that when users pull up to place their order at a Taco Bell, there’s a good chance they will be talking to a computer, rather than a human employee, on the other end.
Taco Bell isn’t the only fast-food chain to test having customers talk to AI in its drive-thrus in an effort to free up employees to spend more time on other tasks and boost sales. But Taco Bell’s expansion comes after a prominent rival had trouble trying to use similar technology.
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