The integration of artificial intelligence into our daily lives can be seen in various ways across different demographics. For the average person, it may involve interacting with digital voice assistants like Alexa or Siri, or receiving music recommendations from apps. In healthcare, AI is used to assist in surgeries, while social media companies utilize it to generate images.
Businesses are increasingly embracing AI for tasks related to cybersecurity, recruitment, advertising, and customer service through chatbots. These computer programs are designed to simulate human conversation online, with ChatGPT being a popular option alongside offerings from Google and Microsoft. Chatbots are now involved in 39% of all interactions between companies and consumers.
According to Levi Brooks, CEO of Use All 5, the effectiveness of chatbots can vary based on the model. While established programs may perform well, they can struggle with recent information, complex topics, or mixed conversations. Brooks suggests double-checking any information obtained from a chatbot due to potential biases or inaccuracies.
Privacy concerns, especially in sectors like healthcare and finance, surround the use of chatbots for sensitive information. Despite compliance with data protection laws, Brooks advises caution when sharing private data through a bot, emphasizing the importance of human involvement in handling sensitive information.
Businesses have adapted their use of chatbots to address safety concerns and are exploring their application in different sectors. For more insights from Levi Brooks, including industry trends and safety considerations with chatbots, watch the full interview with Scripps News in the video above.
